Frequently Asked Questions

What is data transfer?

Data transfer (also referred to as data traffic) is the information travelling to and from your web site. When someone requests a page from your web site (ie. by typing in your domain name and your home page appears), this is referred to as outbound traffic, as the web server that your web site is being hosted on is sending this information out to the visitor.

Inbound traffic also contributes towards your data transfer limit, and includes such things as:

• Uploading a new page or making changes to your web site, as you are sending information to the web server; and
• A visitor inputting their details into a form on your web site, such as a ‘Request More Information’ or ‘Contact Us’ form, and submitting it, as again, this is sending information to the web server that your web site files reside on.

What is server space?

Server space (often called ‘disk’ space) refers to the amount of space available on the shared web server for your web site files and mailbox content to reside. The server space allocation for each shared hosting plan is an aggregation of both your web site and mailbox content. This provides you with the flexibility to allocate this space where it is required at any given time. For example, you might have a large web site and a small amount of mailbox storage, or a large amount of email storage and a simple web site.

What is a sub-web?

A sub-web takes a standard directory of your web site and splits it off to become a separate editable area, with its own username and password, making sub-webs an easy way of restricting access to certain areas of your web site which may contain information designated only for a limited number of users.

Do you provide Technical Support for free?

Yes, technical support is available free of charge to all WebCentral customers 24 hours a day, seven days a week, 365 days of the year. You can request support from one of our technicians in a number of ways:

• By logging a job in your Mission Control panel via the “Add Job” link; or
• By phoning our Technical Support Team on 1800 800 099 (ext. 1) and providing your username (VS Number) and password, as well as stating your name (as the main contact on the account).

Please also note the following:

• Technical support for our DSL Broadband services is only available Monday to Friday, between 6:00am and 9:00pm;
• Data Recovery from Back-Up Tape is an additional service that falls outside our free technical support. Please contact our Technical Support Team on 1800 800 099 (ext. 1) for more information on the charges associated with this service.

How can I pay for my WebCentral services?

WebCentral's preferred method of payment is to auto-debit from a credit card each month or year (depending on which payment plan you choose). If you wish to receive an invoice via the post, we can issue one for you, however doing this will attract a $3.50 administration fee for each invoice you receive. If you do wish to receive a mailed invoice, there are then several ways you can attend to payment of that account, including: BPAY, credit card (either over the phone or via our web site), cheque or cash. EFT is not available.

How can I change my contact details?

All your account details (except your company name) can be updated in your Mission Control panel via the 'Edit Your Details', then 'Your Address Details' links. Alternatively, call our Accounts Team on 1800 800 099 (ext. 3) and quote your username (VS Number) and password to change these details over the phone or to find out how to change your company name.

Do you limit the type of information I can publish on my site?

WebCentral does not permit material to be hosted which is deemed illegal and/or pornographic under the guidelines of the Australian Broadcasting Authority (ABA). For further information, please click here.

What is Mission Control?

Mission Control is your online, self-service control panel that WebCentral provides free of charge as part of your web hosting account with us. It allows you to more efficiently manage your web site and email services, as well as your account administration, with us and to do so at your convenience. You can access your Mission Control panel by going to https://mc-au.server-secure.com and entering your Username (VS Number) and password.

What can I do using Mission Control?

Some of the main things you will need to use Mission Control to perform include:

• Upload your web site files to our web servers;
• Create your mailboxes (ie. staff email addresses), and set auto-responders and auto-forwarders on these mailboxes;
• Request technical assistance using our Job Logging System; and
• Check the statistics of your web site.

Mission Control also gives you a quick and easy way of:

• Changing your contact details;
• Upgrading to a higher hosting plan;
• Searching our Online Help Tool to find useful technical articles and FAQs;
• Enabling technical components on your web site, including setting security tokens for restricting access;
• Adding additional products and services to your account;
• And much, much more!

GSS is a WebCentral partner